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Terms & Conditions
All ~TeezElle~ Stained
Glass Lamps are handcrafted therefore no two items will be identical.
All lamps are handcrafted
to order if not in stock.
All orders will be
dispatched as soon as possible & should be within 7 - 14 working
days from cleared payment. UK orders are sent via Royal Mail 1st
class or standard parcels with proof of posting depending on the
size of the order. Occasionally we may use signed for delivery at
no extra cost to the customer.
International customer
delivery times will take longer depending on the destination & are
sent via Royal Mail Airmail. All international customers will receive
an email to confirm the exact date of dispatch. Royal Mail state
that parcels will be delivered from 5-7 working days but this is
not a guarantee.
Due to parcels
sometimes being held in customs for a period of time we allow 25
working days before it is considered lost.
It is important
for International customers to note that Customs issues are entirely
out of our control. Customs are government agencies that we cannot
contact to attempt to expedite your parcel. If a parcel is delayed
in Customs, they will be in contact with the designated recipient
to advise as to the nature of the delay and will provide the necessary
course of action to resolve the matter. Please note that imported
goods may well be subject to import duties and taxes which will
need paying before parcels will be released for delivery.
All our lamp bulbs
are carefully packed & each lamp individually bubble wrapped in
high quality postal boxes to reach you in perfect condition.
If you have not
received your order within 14 working days of being dispatched please
contact us where we will investigate the matter further.
Please note this
does not apply to international customers as delivery can take longer
to reach the destination.
We must be notified
of damaged or faulty items as soon as possible. Should an item become
damaged in the postal system we will either send a replacement or
will arrange a full refund including any return postage costs as
soon as we have received the item back.
Damaged or faulty
items must be received back first for inspection in the original
packaging if possible to enable us to make a claim from the postal
company. Please return goods by signed for delivery or obtain proof
of postage.
If the item is found
to be faulty or damaged in the postal system we will either:
Refund your return postage charges and send out a replacement item
to you.
Or give you a refund on the cost of the item + your return postage
charges.
We cannot provide a replacement item until we are in receipt of
the original one sent.
If you are
dissatisfied with your purchase for any reason or wish to cancel
your order please contact us as soon as possible by
Email
We will arrange
a full refund of the purchase price within a maximum of 30 days,
subject to the following:-
You must notify
us of your wish to cancel within 7 working days of receipt of delivery
of the goods purchased.
You are responsible
to take reasonable care in returning the goods unused and in good
condition in their original or suitable packaging, to ensure that
returned goods can be sold again as new.
You are responsible
for the return postage costs.
Customised or special
orders may not be returned or exchanged.
All orders will
be shipped out as soon as possible on receipt of cleared payment.
All TeezElle stained
glass lamps are handcrafted to order. Delivery will usually be within
7-14 working days.
Please allow up
to 14 working days for large orders. An email to confirm the exact
date of dispatch will be sent.
If your goods have
not been delivered within 14 working days please contact us at the
email address below:
Please note this
does not apply to international customers as delivery can take longer
to reach the destination.
E-Mail All enquiries To:
Email
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